How long does an appointment take?
Anywhere from about forty five minutes to three hours, depending on your dog. You will see the exact time for your breed above.
Why is the price different for my dog?
Coat, size and how long the work takes. The number you see here is what Square charges for that breed. You get a firm price at check-in, after a hands-on look at your dog, and nothing gets added without asking you first.
How is my dog dried?
By hand, with a handheld dryer, from start to finish. No dog is left alone with equipment running.
Will my dog be in a kennel?
There are two, and they are used for the few minutes when one appointment overlaps the next. Your dog is not spending the day in one. Grooming itself is one dog on the table at a time.
What is the space like?
It is a converted garage set up as a salon. A professionally installed mini split holds the temperature, the table is a Paw Brothers electronic lift under a year old, the tub is stainless steel rated to 400 pounds, and the clippers and shears are high-end and professionally sharpened. A car parks in there too. Come see it before you book if you want to.
Do you offer boarding or daycare?
Not anymore. Fresh Tails is grooming only now. Older reviews online mention boarding, and that is why.
My dog is anxious. Can you work with that?
Often, yes, and it is a large part of the practice here. One dog on the table and a quiet room remove most of what makes grooming stressful. Call or text first so the appointment can be set up for your dog specifically.
Do you groom senior dogs?
Yes, and comfort comes ahead of appearance every time. Sometimes the right answer for an older dog is a shorter, easier groom rather than a perfect breed cut.
What about a matted doodle?
Bring them in and expect an honest conversation. Severe matting is painful to brush out, and a shorter cut is usually the kinder option. That call gets made with you, not for you.
Where exactly are you?
Southwest Gainesville. The exact address is sent when your appointment is confirmed. It is a home salon, so the address is not published.
When should I arrive?
At your appointment time, or up to ten minutes after. Please do not come early.
What if I am late picking up?
You get a text about twenty minutes before your dog is ready, and there is a thirty minute window after that. Past thirty minutes, a $40 fee applies. Appointments run back to back, so a late pickup pushes into somebody else’s slot.
How do I pay?
Booking and payment run through Square.